BOOKING CONDITIONS
GENERAL CONDITIONS
- By making a reservation you accept the conditions of use and data processing.
- By making a reservation, the user accepts the general policy of the company as well as the security regulations.
- In order to make a reservation, the user must enter their personal data. Entering your data correctly is essential to validate the reservation and to be able to contact the user in case of changes in the reservation. Any reservation made with false or incomplete data may be cancelled.
- The reservation is exclusively for the selected date and time.
- When making the reservation, the user will receive a confirmation e-mail. If you do not receive it, you should contact us.
- The data provided by the user will not be used in any case for purposes other than those related to the development of the reserved Escape Room and subsequent service, nor will they be provided to third-party companies.
- In no case will the amount of the purchase be refunded.
- Punctuality: Punctuality is requested since the session must start at the exact time of the reservation so that the rest of the sessions are not delayed. It is recommended to arrive 5 minutes in advance. If the participants arrive more than 15 minutes late, the time will start counting. If they arrive more than half an hour late, the session will be canceled without the possibility of a refund.
- The maximum duration of the Escape Room is 75 minutes and the total experience will last about 90 minutes from the entrance to the premises. The duration of the game cannot be extended.
- Only participants are allowed access to the venue. No one who is not participating in the game may remain on the premises during the course of the game.
- Domestic animals or any type of pet are prohibited from accessing the premises.
- The entry of drinks or food is not allowed.
- The theme of this Escape Room is not related to fear and there is no physical contact with actors or animals of any kind.
- Children: This Escape Room is suitable for children from 7 years of age, as long as they are accompanied by at least one adult.
- There are no contraindications for people who are pregnant, have heart problems or epilepsy, although it must be taken into account that throughout the Escape Room there are small scares and special effects that include flashing lights, sound effects and vibrations. Reduced mobility: The room is accessible to people with reduced mobility.
- ROOM ESCAPE CORPORATION reserves the right to modify rates without prior notice, although these changes will never affect already confirmed reservations.
SECURE PAYMENT
This website has an SSL certificate to guarantee the security of transactions.
All the user’s credit card data is only processed at the CaixaBank Secure Virtual POS, so ROOM ESCAPE CORPORATION does not have access to them nor are they stored in its database.
In the event that the Virtual POS informs of the refusal of the card, the order will be automatically cancelled.
RETURN AND CANCELLATION POLICY
- This activity does not admit cancellations. Yes, you can change the date or time as long as it is done within a period of more than 72 hours. You can also change the number of participants up to the day of the reservation, as long as the difference in price is paid on site. In no case will exceptions and/or price reductions be made for the attendance of fewer or more people than those indicated in the reservation.
- Only one date change is allowed per reservation. The date cannot be modified a second time, in which case the reservation will be lost and the money will not be refunded.
- To request a change of date, the user can do so by writing an email to contacto@roomescapecorporation.com or by phone at 915798869, indicating in any case the reservation data that allows it to be identified: name and surname, date of reservation and information on contact.
- ROOM ESCAPE CORPORATION reserves the right to cancel a game session without the possibility of changing the date or refunding the amount paid in the following cases:
- Unjustified delay of more than 30 minutes with respect to the reserved time.
- The user/s arrives under the influence of alcohol, drugs or narcotics.
- The user shows an aggressive or violent attitude against the ROOM ESCAPE CORPORATION staff or the rest of the players.
- The user intentionally causes damage and/or damage to any component of the establishment.
- The user records or photographs the interior of the premises without the authorization of ROOM ESCAPE CORPORATION.
- The user does not respect any of the game rules indicated before starting the experience.